Join. Work. Succeed.

At Dominiontech, our people are at the core of our business. We believe that when the company wins - you win. If you're looking to advance in your career, join us in our mission to provide top-tier IT services and support to local businesses. If you don’t see an opening that fits your aspirations, but think you might be a great addition to our team, send us your resume at Careers@DominionTech.com.
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Why Work at DominionTech?

Growth Opportunities

Our team of tech gurus provide a dynamic learning environment, where you'll experience diverse technologies and IT environments. There are always opportunities to learn and grow!

Culture

Our core values help drive us. They influence how we work through conflict, the solutions we deliver to both clients and each other, and how we rest (or play!).

Health & Wealth

We believe that health is wealth. Which is why we provide competitive health benefits and wellness reimbursements, so you can take care of your mind and body.

Perks & Benefits

DominionTech’s priority is making sure our Team members are well taken care of, that they are in a safe and healthy environment and are given opportunities to excel and thrive within its walls.

Health Benefits

Up to 85% of medical premiums are covered, wellness reimbursements, and access to mental health services are just the tip of the iceberg.

 

Growth Opportunities

We never want you to sell yourself short. We encourage you to find certifications, seminars, and other activities that will help you grow.

 

Flexible Work Environments

We don't believe in rigid rules. At DominionTech, we paint the destination while giving you the autonomy to get there. We offer work remote opportunities too!

 

Incentives

When you 'help first', you should be recognized for it. Both clients and colleagues have access to platforms that provide you with feedback and rewards.

Our Core Values

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Be Empathetic

We recognize the feelings in others, and understand that people will have different points of view. We strive to understand our coworkers, business partners, and clients.
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Be Proactive

One of our superpowers is anticipating outcomes before they occur. This approach benefits our team and clients.
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Help First

We believe your success and our success are intertwined, and we are always looking for opportunities to help others. When you thrive, we thrive.
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Be Humble

We leave our egos at the door, and show up ready to support one another. We are willing to fail forward and learn from our mistakes.
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Have A Sense of Humor

We don't take ourselves too seriously. Have fun! Humor is a stress reliever after all.
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Do The Right Thing

Our business is based upon trust and accountability. To succeed, we prioritize relationships and our promises.

Open Positions and Employment Opportunities

Are you looking for the freedom to create goals and lead an industry-innovating IT team through massive growth?

You will have an integral part in ensuring that our organization provides services based on established policies, procedures, and checklists. It will be your responsibility as DominionTech's IT Manager to guarantee DominionTech’s integrity is adhered to by sustaining best practices, budgets and timelines while exceeding client expectations. The IT Manager position is a high-level position reporting directly to our CEO where you will be responsible for executing our mutual vision of success.

IT Manager Job Responsibilities

Support & execute the strategic vision for DominionTech:

  • Nurture client relationships and communicate with our clients around strategic direction for their business.
  • Work to maintain operational budgets and departmental success as defined by the business plan.
  • Manage tickets around strategy for clients and execute on client needs.
  • Work closely with all Service Delivery teams to understand status of Client relationships & evaluate appropriately.
Standards and Best Practices
  • Maintaining and communicating documentation best practices.
  • Find ways to improve process to increase efficiency and/or customer satisfaction.
  • Work to mitigate the impact of service failures and improve quality Standard Operating Procedures.
  • Manage and own quality of data coming for reporting/dashboard software.
Administrative
  • Manage change initiatives in a structured manner to ensure systems availability, performance, and reliability.
  • Analyze activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issues.
  • Manage internal operations projects that may require cross-department resources and coordination.
  • Define and mature key operational metrics, develop reporting, set targets, and ensure continuous improvement.
  • In conjunction with HR, engage in employee interaction & hiring process (including annual reviews, etc.)
Skills & Experience of a Successful IT Manager:
  • Experience & understanding of Managed Service Provider environment (preferably in management/supervisory role).
  • Strong, developed analytical and problem-solving ability.
  • Advanced computer user – ability to leverage software for automation and reporting.
  • Extensive understanding of technology and its role in a business environment.
  • Excellent communicator both verbal and written.
  • Time management skills that allow you to effectively manage multiple tasks and initiatives at one time.

Apply Now!

As DominionTech's Customer Success Manager, you will be critical in overseeing the processes related to new & existing client relationships. You will closely with all Service Delivery Teams, particularly DominionTech's vCIO's, to handle administrative functions as well as ensure successful Client relationships. The Customer Success Manager will get energy from both interacting with our business customer's needs as well as managing and executing on tasks in a timely efficient manner.

Duties of the Customer Success Manager will include:

  • Attending client meetings with vCIO's & handling administrative and communication-based tasks resulting from meetings.
  • Manage vCIO ticket board & move forward tickets based on urgency & timing for client requests.
  • Attend vCIO L10 meetings & bring Issues, To-Do's and Questions for the vCIO's based on priority.
  • Be the internal quarterback for client escalations from all Service Delivery areas.
  • Develop improvements and drive efficiency for department that will increase customer satisfaction.
  • Identify & communicate clients who may be at risk.
  • Manage open vCIO opportunities and handle client contracts.
  • Process client agreement renewals & evaluations.
Customer Success Manager Key Characteristics of Success:
  • High volume of task management & juggling.
  • Superb time management skills.
  • Creative & Futuristic Thinker.
  • Diverse communication & people skills.
  • Passion for teamwork, problem-solving, and innovation.

Apply Now!

Want to work here, but don't see a specific job? Send in your applications! We are always looking for qualified individuals.

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