Is your VoIP distributor right for you?

Because it is cost-effective, Voice over Internet Protocol (VoIP) is a popular choice today among small- and medium-sized businesses (SMBs) looking to upgrade their phone systems. But before you contact just any VoIP distributor, make sure you are dealing with a respectable and trustworthy one. Here is a checklist of the must-have qualities of a […]

Don’t be a VoIP eavesdropping victim

In the digital world, eavesdropping is a form of cyberattack where voice over internet protocol (VoIP) phone calls are intercepted and recorded, usually to glean personal or business information. Since it does not affect call quality, it’s hard to tell if you’ve been a victim of eavesdropping. Ensure that you never become one by implementing […]

How to prevent VoIP threats

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMBs. Here are five ways to protect your VoIP network against […]

Unified communications explained

Many business owners are in the dark about unified communications (UC) and don’t know how it will help their bottom lines. To end your doubts and breathe new life into your business, read this. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according […]

4 ways to avoid angry phone calls from clients

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire professionals to record your on-hold […]

Maximize your VoIP with these features

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features. Busy lamp field The busy light notifies you […]

How to prepare for a VoIP transition

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations. Network stability Implementing a VoIP phone system presents unique challenges, such as […]

Test the VoIP waters with these 4 apps

You may be thinking about replacing your traditional phone system with VoIP. But you have some reservations. How does VoIP work? Is it really a reliable service? Do the cost savings really live up to the hype? If you’re unfamiliar with VoIP, there are some alternative, low-cost options available for you to test out beforehand. […]