DominionTech takes IT emergencies very seriously

Prior to working with DominionTech, we tried to manage our IT solutions by ourselves. Over time, that proved to be an unsustainable approach. We simply could not staff an IT person that could cover the broad spectrum of IT services an outsourced provider could.

DominionTech takes IT emergencies very seriously. If we have a major problem, they respond with urgency and show up very quickly, even on nights and weekends.

I genuinely believe that the leadership at DominionTech values our relationship and is doing everything they can to put us in the best position we can be from an IT perspective.

They are very capable & adept at handling our IT issues

Prior to getting connected to DominionTech, we had antiquated software and hardware that caused things to run poorly and break often. At the time, our IT issues were taken care of by an in-house individual who was not familiar with newer hardware and software technology. This caused a lot of disruption during our working hours, and knew we had to make a change to get ourselves out of the pickle we were in.

I would recommend DominionTech as your IT provider because, not only are they very capable and adept at handling our IT issues, they are also extremely easy to work with. They have upgraded our software & hardware, and we no longer worry about things breaking and disrupting our day. We consistently have positive interactions with their team, and that is important to our company.

They have bridged the gap between internal and outsourced IT

We were afraid that we would lose the “hands on” benefit of internal IT, but the dedicated support team at DominionTech has exceeded our expectations. During the on-boarding process, several team members spent the entire day working to optimize our IT. Their level of service and personal touch truly made me feel like our business was being taken care of and I could focus my attention on my job. They have bridged the gap between internal and outsourced IT by immediately providing us with continuity and a thoughtful strategy to support the immediate and future needs of our business. We are so pleased we made the switch to DominionTech!

With our prior IT Provider, we felt that services were happening reactively. We no longer worry if our systems are being monitored as they should be.

It has been a couple of months since we started our partnership, but DominionTech has been very responsive with the items that we have thrown at them. Plus, there have been some very timely suggestions made by the network team to better our existing IT environment.

The staff members are great to work with, and they have made us feel like we are their only client!

When we first hired DominionTech, it was through a former co-worker's recommendation. A couple of the reasons why we continue to reach out to DominionTech for our IT support would be that they are local, and I can count on a swift response in a troubled situation. Throughout our business relationship they continue to exceed our expectations. An example of this would be when recently we had two separate occasions where we had server lock up in the early hours of the morning that were resolved quickly once the calls were placed.

DominionTech afforded us a terrific experience at an excellent value.

Right from the beginning of our relationship with DominionTech, we’ve been highly impressed. From the start, they took the time to meet with me numerous times to understand our business, address our concerns, and offer the best solutions moving forward, resulting in increased efficiency and cost savings.

We are exceedingly pleased with the excellent service we continued to receive throughout our recent seamless transition. DominionTech and their staff have proven to be very knowledgeable, helpful, and patient in responding in layman’s terms to the many questions that we posed. The constant communications, in various forms, at every step of the way, to ensure that our needs were being met was impressive. We experienced virtually no downtime and everything was delivered on time and within budget.

DominionTech afforded us a terrific experience at an excellent value and we sincerely appreciate their dedication and expertise. We look forward to having them as our IT partner for years to come.